b9casino Privacy Policy

1.Who We Are

1.1 b9casino ("we", "us", "our", "the Company") operates the online casino and sports betting platform accessible at b9casino.vu (the "Platform"). b9casino is the data controller in respect of personal data collected through the Platform.

1.2 This Privacy Policy applies to all personal data processed by b9casino in connection with the Platform, including data collected during account registration, identity verification, gameplay, financial transactions, customer support interactions, and marketing communications.

1.3 b9casino is committed to handling personal data responsibly and in compliance with applicable data protection legislation, including the standards mandated under our international gaming authority licensing requirements.

2.Personal Data We Collect

2.1 b9casino collects personal data through various channels and at different stages of your relationship with us. The categories of personal data we collect include:

2.2 b9casino does not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) except where required for responsible gaming assessments or as otherwise required by law.

3.How We Use Your Personal Data

3.1 b9casino uses your personal data for the following purposes:

• Account Administration: Creating and managing your b9casino account, processing deposits and withdrawals, and maintaining your account history.
• Identity Verification (KYC): Verifying your identity and age (21+ requirement) as required by our licensing obligations and anti-money laundering (AML) compliance frameworks.
• Service Delivery: Providing access to casino games, sportsbook markets, e-sports betting, and all other Platform features.
• Fraud Prevention & Security: Detecting and preventing fraudulent transactions, money laundering, bonus abuse, multi-accounting, and other prohibited conduct.
• Responsible Gaming: Monitoring betting behaviour to identify signs of problem gambling and administering self-exclusion, deposit limit, and cooling-off requests.
• Customer Support: Responding to your queries, resolving disputes, and maintaining records of support interactions.
• Legal & Regulatory Compliance: Fulfilling obligations under our gaming licence, applicable financial regulations, and responding to lawful requests from regulatory authorities.
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted under applicable law.
• Platform Improvement: Analysing usage patterns to improve the Platform, fix bugs, and develop new features.

4.Legal Basis for Processing

4.1 b9casino processes your personal data on one or more of the following legal bases:

• Contract Performance: Processing necessary to fulfil our obligations to you under the b9casino Terms & Conditions — including account management, payment processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and our gaming authority licensing obligations — including KYC identity verification, AML transaction monitoring, and record-keeping requirements.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and business analytics — where b9casino's legitimate interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and non-essential cookies — where you have provided explicit consent. You may withdraw consent at any time by contacting b9casino support or managing your account communication preferences.

5.Data Sharing & Disclosure

5.1 b9casino does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

5.2 b9casino may share your personal data with the following categories of third parties in the circumstances described:

• Payment Processors: Touch 'n Go eWallet, Boost, GrabPay, FPX/DuitNow, Visa/Mastercard processors, and USDT payment gateways — to facilitate your deposits and withdrawals. These processors act as independent data controllers in respect of the payment data they handle.
• Game Providers: Software providers whose games are available on the Platform (e.g. Evolution Gaming, PG Soft, Pragmatic Play) — who may receive technical session data necessary to deliver gameplay.
• Identity Verification Services: Third-party KYC providers engaged to verify identity documents submitted by Members.
• Fraud Prevention Services: Third-party analytics and fraud detection providers who help b9casino identify suspicious activity patterns.
• Regulatory Authorities: Gaming regulators, financial intelligence units, and law enforcement agencies, where b9casino is legally required to disclose personal data.
• Professional Advisers: Legal, accounting, and auditing firms engaged to assist b9casino with regulatory compliance and business operations, under confidentiality obligations.

5.3 All third parties with whom b9casino shares personal data are required to process that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond those for which it was shared.

6.International Data Transfers

6.1 b9casino's Platform serves Members across Malaysia, and our operations may involve the transfer of personal data to servers and service providers located outside Malaysia. Where such transfers occur, b9casino ensures that appropriate safeguards are in place to protect your data, including contractual protections consistent with applicable data protection standards.

6.2 By using b9casino, you acknowledge that your personal data may be transferred to, stored, and processed in jurisdictions outside Malaysia. b9casino will always handle such transfers with the same level of protection as required under this Privacy Policy.

7.Data Retention

7.1 b9casino retains personal data for as long as necessary to fulfil the purposes described in this Policy, and in any event for as long as required by applicable legal and regulatory obligations. As a general guideline:

• Account data: Retained for the duration of your membership, and for a minimum of 5 years after account closure, to meet KYC and AML record-keeping obligations.
• Transaction records: Retained for a minimum of 5 years following the transaction date.
• Communications data: Retained for 3 years after the interaction, or longer where relevant to an unresolved dispute.
• Marketing data: Retained until you withdraw consent or opt out.
• Technical / log data: Retained for up to 24 months for security and fraud prevention purposes.

7.2 When personal data is no longer required for any of the purposes described in this Policy and no legal retention obligation applies, b9casino will securely delete or anonymise it.

8.Cookies & Tracking Technologies

8.1 b9casino uses cookies and similar tracking technologies on the Platform. A cookie is a small text file placed on your device by the Platform when you visit. Cookies serve the following functions on b9casino:

• Essential Cookies: Required for the Platform to function — including session authentication, login state management, and security tokens. These cannot be disabled without impairing Platform functionality.
• Analytics Cookies: Used to collect aggregated data about how Members navigate the Platform, which pages are most visited, and where technical errors occur. This data helps b9casino improve the Platform experience.
• Fraud Prevention Cookies: Used to detect unusual or suspicious activity patterns, including multi-accounting and bot behaviour.
• Preference Cookies: Used to remember your settings and preferences (such as language preferences or game display settings) across sessions.

8.2 You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the b9casino Platform. b9casino does not currently respond to browser "Do Not Track" signals, as there is no industry-standard approach to such signals.

9.Your Data Protection Rights

9.1 You have the following rights in respect of your personal data held by b9casino:

• Right of Access: You may request a copy of the personal data b9casino holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to b9casino's legal retention obligations (including KYC and AML record-keeping requirements which may override erasure requests).
• Right to Restrict Processing: You may request that b9casino limits its processing of your data in certain circumstances.
• Right to Data Portability: Where processing is based on consent or contract performance, you may request that b9casino provide your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to the withdrawal.

9.2 To exercise any of the above rights, contact b9casino at [email protected]. b9casino will respond within 30 days of receiving a valid request. We may need to verify your identity before processing your request.

10.Children's Privacy

10.1 Age verification is conducted as part of the b9casino registration and KYC process. b9casino uses identity document verification to confirm that Members are aged 21 or above before permitting full access to the Platform.

10.2 If you believe that a minor has created a b9casino account, please contact support immediately at [email protected] so that we can investigate and take appropriate action.

11.Security Measures

11.1 b9casino implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and b9casino servers
• Encryption of sensitive data (including financial information and identity documents) at rest on b9casino servers
• Role-based access controls limiting internal access to personal data to staff with a legitimate business need
• Regular penetration testing and security audits of the Platform infrastructure
• Multi-factor authentication requirements for internal administrative access to systems containing personal data
• Incident response procedures including Member notification protocols for material data breaches

11.2 No data transmission over the internet or storage system can be guaranteed to be 100% secure. If you suspect that your b9casino account has been compromised, please contact support immediately.

12.Third-Party Links

12.1 The b9casino Platform may contain links to game provider pages or other third-party content. This Privacy Policy does not apply to third-party websites or services. b9casino is not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party services you access.

13.Updates to This Privacy Policy

13.1 b9casino may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. We will notify Members of material changes via email to the registered address and/or by displaying a notice on the Platform.

13.2 The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of b9casino following the effective date of any update constitutes acceptance of the updated Policy.

14.Contact & Data Protection Enquiries

14.1 If you have any questions about this Privacy Policy, wish to exercise your data rights, or wish to raise a data protection concern, please contact b9casino through the following channel:

14.2 This Privacy Policy was last reviewed and updated on 1 June 2026.